Refund Policy
At Gleamnaari.in, we are dedicated to providing accurate and reliable lab testing services. This policy outlines our guidelines for refunds.
Eligibility for Refunds
A refund may be issued in the following scenarios:
- Before Sample Collection: If you have booked a lab test but your sample has not yet been collected by our phlebotomist, you are eligible for a full refund.
- Service Unavailability: In the unlikely event that we are unable to provide the scheduled service due to unforeseen circumstances on our part (e.g., technical issues, unavailability of the phlebotomist), you are eligible for a full refund.
- Lab Error: If there is a verified error in the testing process or report attributable to our lab, we will offer a re-test free of charge or a full refund, as per your preference.
Non-Refundable Scenarios
- After Sample Collection: Once your sample has been successfully collected, the testing process begins immediately. Therefore, we are unable to provide a refund after sample collection has occurred.
- Incorrect Information: No refunds will be provided for tests that are not reported due to incorrect information provided by the user, such as providing a wrong address or contact details that prevent sample collection.
- Test Results: Refunds will not be provided based on the outcome of a test result (e.g., positive or negative results), as the results are a true reflection of your health status.
- User Error: We are not responsible for and cannot refund payments for tests where the user fails to follow the pre-test instructions (e.g., fasting requirements) which may lead to an inaccurate or invalid result.
How to Request a Refund
To request a refund, please contact our customer support team at [info@gleamnaari.in] or [+91 9891300316] with your order number and a clear reason for your request. All refund requests are reviewed on a case-by-case basis.
Refund Process
If your refund request is approved, the refund will be processed and credited back to your original method of payment. Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider’s policies.